1. General
By making a booking, you confirm that you have read and agree to these Terms and Conditions
and our Privacy Policy. You consent to the collection and use of your personal information as
outlined in those policies.
Silver Taxi Cab Service reserves the right to amend these Terms at any time without prior
notice. The updated Terms will be published on our website. Continued use of the services
constitutes acceptance of any changes.
2. Agreement
By making a booking, the Customer agrees to be legally bound by these Terms and Conditions.
You also agree to comply with all applicable laws and regulations in Australia as a passenger
using point-to-point transport services.
The Customer is subject to the legislation and regulations pertaining to the Australian with
respect to the Customer as a passenger.
Any Customer or their representatives booking with Silver Taxi Cab Service are subject to the
terms and conditions and they agree on both the terms and conditions and privacy policy.
3. Payment Terms and Fees
Customers must provide guarantee to the payment for the booking made and the payment has to be
remitted to the drivers through the approved EFTPOS system, through Credit /Debit card or Cash
or Online through our booking applications. All charges are based on fixed fares provided at the
time of booking. If you choose to pay via electronic payment methods (e.g., credit/debit card,
mobile payments), an Electronic Payment Service Fee of 5% applies in accordance with regulations
in New South Wales. By confirming your booking, you agree to pay the total fare amount including
any applicable service fees.
4. Payment Processing Policy
If we use a third-party payment processor to link your credit card or other payment method to
our services, the following terms apply:
The processing of payments or credits related to your use of the Silver Taxi Cab Service will be
governed by the terms, conditions, and privacy policies of the third-party payment processor and
your card issuer, in addition to our own Terms and Conditions.
Silver Taxi Cab Service is not responsible for any errors, delays, or issues caused by the
payment processor.
By using our services, you authorize us to share necessary transaction details with the payment
processor to complete your transaction.
We handle all transaction data in accordance with our Privacy and Cookie Notice, and such data
will be used solely for processing payments and maintaining your booking records.
If you have concerns about a transaction, please contact us directly at 1300 982 395 before
disputing the charge with your card issuer.
Silver Taxi Cab Service trusts their Customers and we do not want the Customers to jeopardize us
by not paying.
If required, the Customers may be requested to prepay full fare amount prior to their trip or
and may be requested to provide their ID proof before or after they get out of the Taxi. The
Customer agrees to the same by booking the Taxi with Silver Taxi Cab Service.
5. Cancellation and Refund Policy
At Silver Taxi Cab Service, we strive to provide the best service possible. If you need to
cancel or modify your booking, we ask that you review our cancellation and refund policy below:
Cancellation Policy:
Free Cancellations: You can cancel your booking for free up to 24 hours before the scheduled
pick-up time.
Late Cancellations: Cancellations made within 24 hours of the scheduled pick-up time may incur a
$10 cancellation fee.
No-Show: If you do not show up at the scheduled pick-up location or fail to contact us, the full
fare will be charged.
Refund Policy:
Eligible Refunds: Refunds are available for cancellations made in line with our cancellation
policy. You may also be eligible for a refund if the service was not provided as agreed (e.g.,
due to vehicle issues or driver not showing up).
Non-Refundable Situations: No refunds will be issued for services rendered or if the booking is
canceled after the scheduled pick-up time.
Refund Processing: Refunds will be processed to the original payment method within 7-10 business
days after approval.
For any questions regarding cancellations, refunds, or special requests, please contact us at
1300 982 395 or info@silvertaxicabservice.com.au
6. Unlawful or Prohibited Use
Our service to the Customers can be used only for lawful purposes and in lawful ways. The
Customer guarantees that they will use our service only for lawful purposes. Any issues that
might arise due to the unlawful intention or act of the Customer, Silver Taxi Cab Service
neither their operator nor the driver is responsible for it.
The Customer should not cause any inconvenience or discomfort or any nuisance to the driver of
the Taxi and vice versa.
Silver Taxi Cab Service will endeavor to provide best service to their Customers in all possible
ways for a safe and comfortable journey.
The Customer acknowledges that they use their own card to process the payment for their service.
If the Customer uses a card that does not belong to them, they must have permission to charge
from the card and Silver Taxi Cab Service will not be responsible for any such activity carried
out by the Customer. If Silver Taxi Cab Service is questioned with respect to any such
unauthorized payment then Silver Taxi Cab Service will provide the details of the Customers to
the relevant law enforcement agencies or regulatory bodies at their request.
Silver Taxi Cab Service reserves the right to disclose the information to the regulatory and
legal bodies if they have been notified by any unauthorized use of the card.
The Customer acknowledges that they are responsible for maintaining their confidentiality of
their card details and any other details pertaining to them.
7. Privacy
By booking through Silver Taxi Cab Service the Customer agrees to collect their personal
information like their mobile number, mobile handset ID, location information and other personal
information such as card information etc.
Silver Taxi Cab Service ensures that the data will be securely stored as safely as possible.
Silver Taxi Cab Service may share your personal information with drivers, law enforcement
authorities and our staff, to ensure the operation of the system. For more details, please refer
to our Privacy Policy.
If you are an employee or contractor of an organization, which funds your use of point-to-point,
transport services (e.g. through your use of a corporate credit card) or provides a refund to
you for such services, we may share your personal information and other data with the employer
to facilitate its management of such expenses.
Silver Taxi Cab Service reserves the right to disclose the personal information of the Customer
to the extent permitted by law or as may be required by law or if the information is necessary
or appropriate to release in addressing or helping any adverse consequences to any person for
any act or omission on the part of the Customer. This is in addition to any other uses permitted
under our Privacy Policy which is located at our website.
8. Personal and Non Commercial Use
The Customer acknowledges that when a booking is made through our website or application, we
need the Customers mobile number and name which we will be providing to the driver for accepting
your booking and also enable the driver to contact you with relation to the booking.
Silver Taxi Cab Service does not authorize the driver to use the Customers name or mobile number
for any other purpose other than to pick the Customer from the booking spot.Any misuse if
notified by the Customer should be reported to Silver Taxi Cab Service immediately.
The Customer acknowledges that by providing their details they agree Silver Taxi Cab Service to
use their contact information for promotional, marketing and publicity purposes without any
further reference, compensation to payment including Silver Taxi Cab Service sending any
promotional messages. The Customers are advised to read the Privacy policy conditions pertaining
to this.
9. Termination / Restriction
Any unauthorized booking by the Customer is considered as a serious breach of the terms and
conditions. Silver Taxi Cab Service reserves the right to terminate your access to the Silver
Taxi Cab Service website, application and the related services or any portion thereof at any
time, without notice and to sue the Customer for any injuries caused to the driver or to the
vehicle because of the behavior of the Customer.
10. Liability Disclaimer
We advise you to read our privacy policy conditions and this terms and conditions has to be read
in conjunction with our privacy policy conditions while it comes to protecting your data which
includes your name, booking, mobile number, address and other details provided by you to us
voluntarily.
You agree that Silver Taxi Cab Service is not responsible to any loss, liability, damage or
expense which arises as a result of using any interfaced platform or by the third party service
provider, for any act or omission of the third party service provider who may have access to
your personal information provided by you on our website while booking.
Even though Silver Taxi Cab Service conducts their due diligence with respect to the operators
and drivers, Silver Taxi Cab Service cannot be held responsible for the act of the drivers and
operators of the Taxi.
In such circumstances, the Customers can lodge a complaint with Silver Taxi Cab Service or
appropriate authority.
Silver Taxi Cab Service endeavor to provide a high level of service to their Customers however
if there are any network issues or any other issues which are beyond the control of Silver Taxi
Cab Service, then Silver Taxi Cab Service is not responsible for the delay or the disruption
caused to the Customer arising out of the same.
The Customer has their non –excludable rights under Australian consumer law and other
legislations that apply to the passenger.
Silver Taxi Cab Service notes that our website may use cookies and does not guarantee that the
platform will be free form viruses or other destructive features despite the steps taken by
Silver Taxi Cab Service to protect their website and app from malfunctioning.
Any right and remedies in respect of the service provided by Silver Taxi Cab Service is not
excluded under the Competition and Consumer Act.
Silver Taxi Cab Service is not responsible for the acts, omissions and conduct of any third
parties, or our interfaced platform or the taxi operators or drivers for their actions or
failure to act of any driver including any breach of applicable laws and regulations by a driver
who has been using our service.
We encourage the passengers to report the misconduct of Drivers that you have encountered in the
course of your travel or booking to our email address: info@silvertaxicabservice.com.au. We will
investigate and take appropriate action towards the complaint raised in our sole discretion
without reference to you.
The Passengers acknowledge that they will ensure to take necessary steps for their own safety
and security by all means including the verification of identity of the driver and registration
number of the vehicle that you are waiting for /booked
Silver Taxi Cab Service disclaims any or all liability arising out of personal injury to the
person, property damage or any other damages likely to be incurred in booking and using our
vehicle.
Refunds will not be provided in the event of delay which is totally out of control of Silver
Taxi Cab Service. For example, strike, force majeure, detour issues or any other reasons which
may contribute to the delay in reaching the destination booked.
Silver Taxi Cab Service will assist the passengers in case of the lost personal items in the
vehicle however, Silver Taxi Cab Service will not be responsible for the items left behind or
lost due to the negligence of the passenger.
11. Terms
Silver Taxi Cab Service website and application has the details about the estimated fare
depending on factors such as distance traveled, pickup and drop-off locations, date and time of
day, and the type of vehicle selected. We offer fixed fare pricing for your convenience. To get
an instant quote, simply use the fare calculator on our website at
www.silvertaxicabservice.com.au, or contact us directly at 1300 982 395.
You have two convenient payment options. You can choose to prepay for your trip through our
secure online payment system when submitting your booking request. Alternatively, you may pay
the driver directly at the time of service using cash or bank cards. The choice is yours!
When the booking is requested, you will receive a notification confirming your booking has been
confirmed.
The fare estimation offered is applicable to that day, time and that vehicle only.
Any route that does not form part of your booking and destination location and any waiting time
incurred during your trip will be charged on additional basis.
The portions of the trip are not included in the booked trip and drivers may charge you
additional amounts for these diversions or waiting periods which arise upon your request.
We advise you to discuss this extension or diversion prior boarding into the taxi with the
drivers. The additional amount will be a reasonable estimate based on the distance and time.
Driver cancellation fee: Any cancellation by the driver will be informed within a reasonable
time. We will endeavor to provide you a different taxi depending on the availability and the
number of the taxi will be provided to you once again if there are any changes.
When a driver accepts your booking request, you will receive the name of the driver and details
of the registration number of the vehicle that has accepted your booking request. Responsibility
to verify the Taxi number is on you to enter the correct vehicle. This ensures we have a record
of the vehicle that transported you and details of the driver, ensures you are able to pay the
full fare and it also enhances the personal safety and security of the passengers travelling and
for us to communicate with the driver in case if you have left any personal items in the vehicle
which is been reported to us after you alighting the vehicle.
We expect our passengers to be respectful with our drivers and you can also expect the same from
them. If you have any complaints with respect to the driver please let us know your experience
encountered during your travel and we will ensure to investigate the issue and notify the same
in our system and will raise a warning to the concerned person. We will also endeavor to reply
to your complaint raised within a reasonable period.
If any of the provisions in the terms and conditions is held illegal or unenforceable under law
then such clause shall be deemed to be removed and the remaining provisions in the terms and
conditions shall remain in force.
Terms and conditions are governed by, and construed in accordance with, the law in force in the
State of New South Wales. The parties agree to submit to the non-exclusive jurisdiction of the
courts of New South Wales State.
Any complaints have to first be reported to the Silver Taxi Cab Service on the email
info@silvertaxicabservice.com.au . Followed with Silver Taxi Cab Service will respond back to
the issue within 14 days time. If the issue is not resolved on the said period and failure of
any response by either parties, both the parties agree to appoint a mediator to resolve the
matter before pursuing with the Court.